Printer Common Issues And Solutions

Changing Printer Media (DNP DS-RX1) 

Installing a Paper Roll

1. Pull out the media: Compartment drawer by lifting the blue handle under the scrap box and pulling gently.
2. Release the paper: Compartment release lever.
3. Remove the scrap box. Set it aside.
4. Remove the paper roll from the printer.
5. Remove the spools ends from the paper roll by pulling gently on the spools.
7. Remove the seal on the paper.
8. Advance the paper so that the paper is feeding into the printer from the bottom of the paper compartment. The printer beeps when the paper is in the correct position.
9. Replace the scrap box, and close the top of the paper compartment.
10. Close the paper compartment. Set the spools into a new roll of paper.

ATTENTION:
Be sure there is no gap between the paper and the spools. Failure to set correctly can result in paper jams. Set the paper into the paper compartment. Make sure the paper roll is seated so that the leading edge of the paper roll is coming over the top of the paper roll and feeding into the paper compartment from the bottom.

Installing a New Ribbon

1. Remove the old ribbon and discard it.
2. Set a new ribbon into the ribbon cassette. Advance the ribbon, leaving no slack.
3. Place the cassette in the printer with the supply side in the front.
4. Close the media compartment drawer.
5. The printer will cycle through the lights as it adjusts the media. When the media is aligned, four blank test images are printed.

Check out this video on how to change the paper and ribbon: 

https://www.youtube.com/watch?v=-78_mK670-A&t=1s

Removing a Paper Jam (DNP DS-RX1)

1. Pull out the media compartment.
2. Release the paper compartment release lever.
3. Remove the scrap box. Set it aside.
4. Remove the paper roll from the printer. Pull any paper remaining from the printer.
5. Cut off any partially printed, wrinkled or otherwise inferior paper evenly with scissors.
6. Replace the paper and feed the paper into the printer.
7. Replace the scrap box, and close the media compartment drawer.
8. The printer will cycle through the lights as it adjusts the media. When the media is aligned, four blank test images are printed.

Fixing a Torn Ribbon

A problem during printing can cause the ribbon to tear in half. Do not throw the ribbon away. It can easily be repaired and put back into use.

Solution:

1. Open the printer and remove the ribbon and paper. If it is in a ribbon tray, it does not have to be removed from the tray.

2. Confirm no debris is in printer.

3. Wipe the platen with alcohol using an alcohol pad or lint free cloth.

4. Confirm no debris on print head.

5. Check for condensation on the printer. Remove condensation if present.

6. Verify ribbon is the correct type, is not used up, and is properly loaded in ribbon tray.

7. Overlap the torn edges by ¼” to ½”.

8. Place 3” to 4” inches of tape over the middle of the overlap. Keep the sides aligned so that the ribbon will feed properly

 9. Roll four color panels (yellow, magenta, cyan, and clear) of the ribbon onto the take-up roller. This is one print’s worth of ribbon. This helps hold the repair in place.

10. Install the ribbon and paper in the printer.

11. Close the printer

12. If the issue recurs, replace both paper and ribbon.

You can find detailed instructions in here:

http://dnpphoto.com/Portals/0/Resources/DS-Printers_HowToRepairTornRibbon.pdf

Random White Lines on the Edge of a Print

If the white lines are random over the paper, that might be a media\printer issue. If you're using DNP, you can assist the DNP troubleshooting document:

http://dnpphoto.com/Portals/0/Resources/FAQ_1_Resolving_White_Lines.pdf 

*For MirrorMeBooth users: If the white lines are not random, but on the edge of the printout, check this article.