Email Feature Troubleshooting

Hi everyone!

If this is the first time you're using the Email feature, please check the Using the Email Feature tutorial.

If you're using the Email feature and encountered the issue where the emails weren't sent, please follow this article.

How to prevent that?

• First, you need to make sure you have the Email PHP service in the Email Feature settings.
You can use our testing server (email our support team if you can't find it) or your own server.

• Make sure the Email Feature is after the Save Final Photo feature in the workflow.
As an example:

• Make sure you have a stable internet connection at your event venue. If you're not sure, we recommend getting a hotspot in advance.

• Make sure the "Auto Collect Emails" option is enabled.
If the "Auto Collect Emails" option is enabled, the software will automatically create a CSV. file in your Event folder, in the preset pack.
That option assures you that all the emails are being saved and pending and will be sent once you have a good internet connection.

How to resend the emails?

If it looks like the emails were sent but no one received them, you can manually resend them using the CSV file in the preset pack. In this file you can find:

You can modify the file info in the following way:

Please create a copy of the file to back it up, before applying any changes.

Here's a short video of the process: