Image\Print Quality Troubleshooting Guide

My photos are "stretched":

If your photo you prints appear stretched, even though the printing orientations seem right for the canvas orientation you’re using - try to change it.

If it’s portrait > set it to landscape.

If it’s landscape > set it to portrait.

Changing the printing orientations is done in the Features tab, under the Print Copies section:

My photos are dark:

1. Make sure that nothing is blocking your lens. Also, make sure to remove the cap from your flash:

2. Make sure that your flash is connected and fires when taking a photo. Click here to troubleshoot strobe flash issues.

3. Check your camera settings.

Manual mode (M on the wheel)
Shutter speed: 1/125
Aperture: F7.1
ISO: 400
White Balance: Tungsten light
Image Quality: S2
WB shift: A9,G9

4. Press your camera's Menu button > Clear settings > Clear all camera settings > Change your camera settings according to step #3.

My photos are too bright:

1. Check your camera settings.

Manual mode (M on the wheel)
Shutter speed: 1/125
Aperture: F7.1
ISO: 400
White Balance: Tungsten light
Image Quality: S2
WB shift: A9,G9

2. Try to decrease your flash intensity.

3. Press on your camera's Menue button > Clear settings > Clear all camera settings > Change your camera settings according to step #1.

4. Decrease the camera's ISO.

My Photos are blurry:

1. Focus your camera, make sure that your flash is working while doing so:

• Switch your Camera from AF to MF {There's a button on your camera lens that can be switched from AF (Auto Focus) to MF (Manual Focus) and back}.
• Press the shutter button halfway and the camera will focus on the Subject.
• Switch back to Manual Focus.

Test if the camera is focused by taking a photo. Repeat on the process if needed.

If you're using an LED ring - remove it before focusing your camera.

Possible issues:

• The camera will not be able to focus in low light conditions - make sure your subject is well lit.
• The LED Ring might be obstructing the lens from moving freely.
• The Subject is moving
• Other people are moving in the frame.
• Autofocusing while the Subject is very far out of focus.

Check this article for more information.

My photos are not in the right color:

When printing only:

1. Install your printer's color profile. Check this article for DNP's color profiles.

2. If the color profile is already installed, try to remove it and use the default one.

3. Try a new ribbon.

On TV preview only:

If the photo is printing fine, but its preview on the TV appears with the wrong colors, you should check your TV display settings.

On TV preview and when printing:

Check your camera settings.

Manual mode (M on the wheel)
Shutter speed: 1/125
Aperture: F7.1
ISO: 400
White Balance: Tungsten light
Image Quality: S2
WB shift: A9,G9

• Another solution is making sure that the Color Adjustment in the Printing preferences isn't on "None". It should be as the below:

My overlay is printed with the wrong colors, while the DSLR photos are printed with the right colors:

When exporting an overlay from Photoshop, make sure that the selected color profile is CMYK and not RGB.

The RGB color model is made for the display of images in electronic systems only. CMYK refers to the four inks used in color printing: Cyan, Magenta, Yellow, and Key (black) and is ideal for printing purposes.

Open your overlay with Photoshop and save with the following image color settings: